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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Upgrading from SightMax 2.0 to SightMax 6.0 |  |
| Upgrading from SightMax 2.0 to SightMax 6.0 Please read through all the instruction |
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| .NET Error 0x80131040 The located assembly's manifest definition does not match the assembly reference. |  |
| You are either getting a 404 Not Found when you are trying to login in the SightMax Admin Console, or 500 Internal server error. When trying to browse test.aspx in SightMaxWebservices you receive t |
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| AddressAccessDeniedException - The pipe name could not be obtained for net.pipe://localhost/service/VisitorChat - Helm | |
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Issue: the Chat button icon doesn't appear, but the Admin login works and the SightMaxWebService.svc file can be browsed. The following error can be seen in the Event Viewer.Event time (UTC): 3/29/2010 2:22:35 PM Event ID:
155b3a5336 |
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| After upgrading from SightMax 5.0 to SightMax 5.1, you receive a SQL Error when trying to start SightMax Service. | |
| After upgrading from SightMax 5.0 to SightMax 5.1, you receive a SQL Error when trying to start SightMax Service.After the installation process ends, you are trying to start SightMax service, but fails . You check the |
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| Chat button icon appears as a red X in SightMax 6.0 | |
| When the Chat button icon will appear as a Red X, and will not display the correct image, and if you click on it and you do see the Chat window correctly, then you should check and see on your server where |
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| Click to Call Feature – an easy way to set it up using the SightMax Live Chat Software | |
| Click to Call – an easy way to set it up using the SightMax Live Chat SoftwareThe “Click to call” feature is just a Chat button that s |
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| Collection already contains an address with scheme http SightMax 6.0 - IIS Issue - Host headers | |
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Fortunately there is a much simpler solution, just by touching the web.config file. Just add the following lines in the system.serviceModel section:<servi |
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| Could not establish trust relationship for the SSL/TLS secure channel | |
| Could not establish trust relationship for the SSL/TLS secure channel on a Windows 2000/2003 while trying to login in the Operator consoleYou should register or install the ssl certificate. Also, verify your webserv |
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| Could not find a base address that matches scheme http for the endpoint with binding WSHttpBinding. Registered base address schemes are [https] - SightMax 6.0 | |
| When you browse the SightMaxWebservice.svc in the SightMaxWebServices, you receive the error :Could not find a base address that matches scheme http for the endpoint with binding WSHttpBinding. Registered base address schemes are [https] |
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| Disable PostChatSurvey in SightMax 6.0 without submitting the form | |
| Edit the PreChatSurvey.aspx in Notepad and add the followiung, right before the closing BODY tag:<script>var qsParm = new Array();function qs(){var query = window.location.search.indexOf('PostChatSurvey'); |
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| Error 1316. A network error occurred while attempting to read from the file | |
| Windows Server 2008 - 5.1 Installation stoppedError 1316. A network error occurred while attempting to read from the fileSolution: |
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| Error pagehandlerfactory-Integrated has a bad module | |
| In IIS > Application pools > Make sure the SightMax3 application pool has the v2.0 .NET Framework specified.
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| Errors installing SightMax on Windows Vista | |
| When you install SightMax on Windows Vista, you might encounter errors such as : |
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| How do I Automate the PreChat Survey in SightMax 5.1? | |
| Open PreChatSurvey.aspx in notepad and add the following after the ending body tag. |
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| How to customize your chat button icons for your SightMaxOnDemand hosted account | |
| Your SightMaxOnDemand Hosted account will come with 4 chat button icons by default for 4 different types of status : Online, Offline, Back in 5, and Out to lunch : |
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| How to disable Post chat survey - SightMax 6.0 | |
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If you want to disable the Post Chat Survey, you need to Add the following code to your PreChatSurvey.aspx<script>var qsParm = |
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| How to disable the IIS isolation mode - SightMax Live chat | |
| The SightMax Service might not work properly if the IIS is set to run in Isolation mode.To configure IIS for worker process isolation mode |
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| How to drop a constraint | |
| Exampel Query : ALTER TABLE tblCallQueues drop constraint DF__tblQueue__EmaiF__How to drop a constraint |
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| How to enable HTTPS compatibility in SightMax 6.0 | |
| 1. On the server where SightMax Server is installed, open IIS , go
under the Website that hosts our virtual directories, right click on
SightMaxWebservices, then left click on Open2. A new window should appear. Create a backup for the web.co |
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| How to make the operator console work only via HTTPS, disable HTTP - SightMax 6.0 | |
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If you want to make the operator console work only via HTTPS, you will need to to the following :1. On the server where SightMax Server is installed, open IIS , go under the Website that hosts our virtual directories, right click on SightMax |
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| How to make the Radiobutton Label white in the PostChat Survey in SightMax 7 | |
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How to make the Radiobutton Label white in the PostChat Survey in SightMax 7Please add this line in your AgentInterface\CSS\PreChatSurvey.css.radiobuttonlabel {font-size: 8pt; color: white;} Also, go to your AgentInterface |
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| How to register your SightMax Installable Server on a Windows 2008 Server - Disable IPv6 | |
| How to successfully register your SightMax Installable Server on a Windows 2008 Server:Unlike Windows XP and Windows Server 2003, IPv6 in Windows Vista and Windows Server 2008 cannot be uninstalled. Howev |
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| How to remove "Powered by SightMax" from the chat window | |
| You can purchase the White Label feature : This option removes the small "Powered by SightMax" which is displayed with your operator greeting text when a visitor chat request is answered.The rest of the images containing |
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| I've edited CustomVis.xml and the Chat window doesn't get updated | |
| I've edited CustomVis.xml and the Chat window doesn't get updated. Example: You wanted to change the text "We're ready to chat! Please fill out the form.." to " Fill in the form " |
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| Operator console doesn't play the new chat request notification | |
| Operator console doesn't play the new chat request notification when a new chat request is coming inSolution: Make sure you are Signed in the Queue.On the left side of your operator console, you have several vertical tabs, please c |
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| Operator could not be activated. See the server's diagnostic trace logs for more information. | |
| While trying to login in the SightMax Operator console, you are receiving the following error :"Operator could not be activated. See the server's diagnostic trace logs for more information." |
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| SightMax 5.0 System requirements | |
| System requirements for SightMax Installable v5.0 : |
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| SightMax 5.1 and 6.0 - Chat transfer drop issue | |
| If your chat is being dropped while trying to transfer the chat between Queues, or Sites, then :Please apply the following changes :Navigate to your AgentInterface folder ( Default path is C:\Inetpub\wwwroot\SightMax\AgentInt |
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| SightMax 6 - Chat button icons not showing - maxReceivedsMessageSize too small | |
| SightMax 6 - Chat button icons not showing even though everything else works correctly for other queues.When browsing a test page for a queue the chat button icon appears, but it doesn't appear for a different one.This is most li |
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| SightMax 6.0 - Chat window is refreshing constantly | |
| If the chat window is refreshing constantly, you should look and see if you have a line in your website root web.config :<xhtmlConformance mode="Legacy"/>If you find one, then go to c:\Inepub\wwwroot\SightMax\AgentInterfac |
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| SightMax 6.0 - Redirect the PostChat Survey | |
| Edit the PreChatSurvey.aspx in Notepad and add the following, right before the closing BODY tag:<script>var qsParm = new Array();function qs(){var query = w |
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| SightMax 6.0 Errors Dot Net Nuke DNN - ASP.NET web.config Inheritance : Deploying nested web applications under the root of a website | |
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SightMax 6.0 running on a DNN website - errors are generated because SightMax is inheriting properties from the root's web.config .You can always check to see what errors are generated :To see if your new virtual directories have been proper |
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| SightMax 6.0 Troubleshooting - 404 Not found - How to add the SVC extension | |
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After
you finished your SightMax Server 6.0 installation process, you try to
browse the SightMaxWebservices.svc file in IIS or you try to login in
the Admin Console for the first time |
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| SightMax 7 - Embedded Chat window - How to embed a chat window | |
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How to embed the chat window on a webpage with SightMax 7:Assuming you have your Chat button javascript:<!-- Chat tag for Test Account(ID: 15), Site example.com (ID: 20), Queue Support Team (ID: 41) --> |
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| SightMax 7 Live Chat - Cannot add duplicate collection entry of type 'add' with unique key attribute 'name' set to 'ScriptModule' | |
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When browsing the SightMax Service file you receive an error:Cannot add duplicate collection entry of type 'add' with unique key attribute
'name' set to 'ScriptModule' <add name="ScriptModule" preCondition="in |
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| SightMax 7 Live Chat - How to customize the Offline Survey message (font, text) | |
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How to change the font:If you want to change the font for the "Thanks for visiting all of our operators are offline" in your Offline Survey you will need to modify a CSS file on your server, inside |
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| SightMax 7.1 - HTTP Error 500.21 - Internal Server Error Handler | |
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After installing the SightMax Server 7 or 7.1 you receive this error message when browsing the SightMaxWebService.svc file. This error is specific to Windows 2008 Servers.HTTP Error 500.21 - Internal Server E |
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| SightMax 7.1 Browsing the SightMaxWebServices.svcan error occurred creating the configuration section handler for could not load type system.security.authentication.extendedprotection.configuration |  |
| SightMax 7.1 - Browsing the SightMaxWebServices.sv can show the error "error occurred creating the configuration section handler for could not load type system.security.authentication.extendedprotection.c |
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| SightMax 7.1 Server Installation on Servers with .NET 4.0 Framework - Unrecognized attribute ‘targetFramework’ 4.0 error | |
| Unrecognized attribute
‘targetFramework’ 4.0 error - SightMax 7.1 Server Installation on Servers with .NET 4.0 Framework - After finishing the installation o |
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| SightMax Server Installation issues with Helm | |
| After installing the SightMax Server on a Windows 2003/2008 with Helm you can't login in the SightMax Admin Console (Incorrect Webservice URL).Assuming you've followed all the installation instructions and used the IIS Editor, you should be ab |
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| SightMax Service Error when restart - 'webHttp' is not registered in the collection at system.serviceModel/extensions/behaviorExtensions | |
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When restarting the SightMax Service we found the error in DebugView - 'webHttp' is not registered in the collection at system.serviceModel/extensions/behaviorExtensionsSolution: |
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| SightMax3 Application pool closed unexpectedly IIS6 Application Pool - Unspecified Error / Service Unavailable | |
| SightMax3 Application pool is closed unexpectedly when browsing the svc file in the SightMaxWebservices ( Output error message : Service Unavailable ).IIS6 Application Pool - Unspecified Error / Service UnavailableCause: The WWW Servic |
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| The quickest way to add the chat button to your email message | |
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You can add a Chat button to your email by attaching an image to your email body or signature, and hyperlink it with the link from the chat button javascript ( For SightMax |
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| This collection already contains an address with scheme http. There can be at most one address per scheme in this collection. SightMax 6.0 Error | |
| You received an error that looks like the following:WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/58416792
Exception: System.Servic |
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| This collection already contains an address with scheme http. There can be at most one address per scheme in this collection. SightMax Version 7 and 7.1 Error | |
| You received an error that looks like the following:WebHost failed to process a request.Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/58416792Exception: System.ServiceModel.ServiceActivationExcept |
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| Upgrade from 3.0 to 5.1 fails - SQL timeout | |
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Upgrade from 3.0 to 5.1 fails - SQL timeoutDebugview reports database upgrade stuck to nvarchar. |
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| Upgrading from SightMax 4.0 to SightMax 5.0 | |
| Upgrading from SightMax 4.0 to SightMax 5.0Please r |
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| Upgrading from SightMax 4.0 to SightMax 6.0 | |
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Upgrading from SightMax 4.0 to SightMax 6.0Please read |
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| Upgrading from SightMax 5.0 to SightMax 6.0 | |
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Upgrading from SightMax 5.0 to SightMax 6.0 Please rea |
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| Using Text Link Instead of Chat Image | |
| In order to use SightMax as a text link you will need to modify the chat icon tag. |
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| What protocols is SightMax using? | |
| From the Operator console to the Webservice, SightMax is using HTTP, and from the Webservice to the Windows service it is IPC. |
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| When trying to start SightMax Server your SQL connection is timing out | |
| Add to SightMax config file in \Winsvc<add key="sqlTransactionTimeOut" value="30" /> |
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| When trying to upgrade from SightMax 4.0 to 5.1, you receive an error in the Event viewer | |
| When trying to upgrade from SightMax 4.0 to 5.1, after trying to start SightMax service, you receive an error in the Event viewer>Application log : |
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| Windows 2008 - The pipe name could not be obtained for the pipe URL | |
| The pipe name could not be obtained for the pipe URI:The chat button icon was missing the image.In Features View > Authentication right click on Anonymous Authentication > Edit select the "Application pool identity" |
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| Windows 2008 Applications - How to create Virtual Directories and applications in Windows 2008 for SightMax 6.0 | |
| Guide on how to create the SightMax virtual directories in Windows 2008 Server, and how to convert them to applications in IIS.After installing SightMax 6.0, in Windows Server 2008, you will need to creat |
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